Frequently Asked Questions
Explore our FAQ section for quick solutions to your questions.
Shipping and Delivery
How long will it take for my order to arrive?
Orders will arrive between 5 to 12 days maximum.
Do you offer international shipping?
We offer delivery services within the United States and the United Kingdom. Shipping costs and delivery times may vary depending on your location within these countries
How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can copy this number and paste it in track your product page.
Returns and Exchanges
Can I cancel or modify my order after it's been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we may not be able to make changes.
Is return shipping free?
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. Please see our Return Policy page for more information.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team via email info@serenehaven.us with your order number and details of the item(s) you wish to return or exchange. We'll provide you with further instructions.
product information
Are your products authentic?
- Absolutely! We guarantee the authenticity of all our products. We source our merchandise directly from reputable manufacturers and distributors.
Are your electronic supplies compatible with international voltage standards?
Our electronic supplies are designed to be compatible with various voltage standards. However, it's always advisable to check the product specifications or consult with our customer support team for specific compatibility questions.
Place your question or heading here
Here you can place an explanation or answer to the question.
payment options
what payments methods do you accept?
We accept payment via credit/debit cards (Visa, Mastercard, American Express).
Is my payment information secure?
- Yes, we take the security of your payment information seriously. Our website employs industry-standard encryption and security measures to protect your personal and financial data.
Do you offer installment payment plans?
No, we do not offer installment payment plans at this time.
Do you accept cryptocurrency payments?
- At the moment, we do not accept cryptocurrency payments. We currently offer payment options via credit/debit cards (Visa, Mastercard, American Express).
Customer support
How do I contact customer support?
You can reach our customer support team via email at info@serenehaven.us or through our Contact Us page. We strive to respond to all inquiries within 24 hours.
What are your customer support hours?
- Our customer support team is available to assist you from 8 A.M to 8 P.M. You can reach us via email or through our Contact Us page.
Can I reach customer support via phone?
Currently, we offer customer support primarily through email and our online contact form. This allows us to efficiently track and respond to inquiries.