Frequently Asked Questions

Explore our FAQ section for quick solutions to your questions.

Contact

Reach out to our expert customer support at info@serenehaven.us or visit Contact us page

We aim to respond within 24-48 business hours

Our team is available every day from 9 am to 5 pm GMT

Shipping and Delivery

Handling and Processing Time

  • Orders are processed within 1 to 3 business days.
  • We ensure that all items meet our high-quality standards before shipment.
  • Orders placed before 2:00 PM EST will be processed the same day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

We offer delivery services within the United States and the United Kingdom. Shipping costs and delivery times may vary depending on your location within these countries

Once your order is shipped, you will receive a tracking number via email or SMS. You can copy this number and paste it in track your product page.

Returns, Exchanges and Cancellation

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please Contact us ASAP to modify orders. Once shipped, orders cannot be changed/cancelled.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. Please see our Return Policy page for more information.

To initiate a return or exchange, please contact our customer support team via email info@serenehaven.us with your order number and details of the item(s) you wish to return or exchange. We'll provide you with further instructions.

We offer a 14-day money-back guarantee from receipt, with return shipping at our expense.

product information

  • Absolutely! We guarantee the authenticity of all our products. We source our merchandise directly from reputable manufacturers and distributors.

Our electronic supplies are designed to be compatible with various voltage standards. However, it's always advisable to check the product specifications or consult with our customer support team for specific compatibility questions.

payment options

We accept payment via credit/debit cards (Visa, Mastercard, American Express).

  • Yes, we take the security of your payment information seriously. Our website employs industry-standard encryption and security measures to protect your personal and financial data.

No, we do not offer installment payment plans at this time.

  • At the moment, we do not accept cryptocurrency payments. We currently offer payment options via credit/debit cards (Visa, Mastercard, American Express).

Customer support

You can reach our customer support team via email at info@serenehaven.us or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

  • Our customer support team is available to assist you from 8 A.M to 8 P.M. You can reach us via email or through our Contact Us page.

Currently, we offer customer support primarily through email and our online contact form. This allows us to efficiently track and respond to inquiries.

Damaged Orders

Contact us via info@serenehaven.us or our contact page, providing photos or videos to expedite the process.

We accept debit/credit cards (VISA, MASTERCARD, AMEX) and APPLE PAY.

Package Delivery

Parcels are delivered to your mailbox, or in person if too large. If you're unavailable, a notice will be left for pickup at the nearest post office.

Refer to our size guides on product pages or contact us for assistance before ordering. Returns for size issues are at the customer's expense. We only cover product reship if the size isn’t matching the size information provided on the product page.

Purchases and Deliveries

Serene Haven provides:

  • The largest meticulously curated selection of Serene Haven gears.
  • secure payment options.
  • easy order tracking.
  • free shipping above 80£ order.

Yes, we offer free worldwide shipping above 80£ orders from our UK warehouses.

Handling and Processing Time

  • Orders are processed within 1 to 3 business days.
  • We ensure that all items meet our high-quality standards before shipment.
  • Orders placed before 2:00 PM EST will be processed the same day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Options and Delivery Estimates

Domestic (United Kingdom)

  • Premium Shipping: £6.80
  • Standard Shipping:

International (United States, Canada, Australia & 233 More Countries)

  • Secure International Shipping: £8.50
  • Standard International Shipping:

Location and Product Origin

Track your order here using your order number and email address.

Orders with multiple items may ship separately from our warehouses to expedite delivery. If all items aren't received within 20 business days, contact us for a shipment review.

Care Instructions

Wash at 30 °C (86 °F) on a gentle cycle, avoiding tumble drying and ironing on prints.

Need additional help?

Contact Information

Company Name: Serene Haven

Website Name: Serene Haven

Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM

Email: info@serenehaven.us

Phone: +447449623860

Company Number: +12065678912

Contact Form: Click here

Business Hour: From Monday to Friday: 9:00 AM – 5:00 PM (GMT)

Response Hour: We strive and expect to reply within working 24-48 Business hours on weekdays to most queries.