Reach out to our expert customer support at info@serenehaven.us or visit Contact us page

We aim to respond within 24-48 business hours

Our team is available every day from 9 am to 5 pm GMT

Handling and Processing Time

• Orders are processed within 1 to 3 business days.
• Then will be delivered from 4 to 10 days maximum.
• We ensure that all items meet our high-quality standards before shipment.
• Orders placed before 2:00 PM EST will be processed the same day.
• You will receive a confirmation email with tracking details once your order has been dispatched.

We offer delivery services within the United States,. In the future our products will be internationally available.

Once your order is shipped, you will receive a tracking number via email or SMS. You can copy this number and paste it in track your product page.

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please Contact us ASAP to modify orders. Once shipped, orders cannot be changed/cancelled.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. Please see our Return Policy page for more information.

To initiate a return or exchange, please contact our customer support team via email info@serenehaven.us with your order number and details of the item(s) you wish to return or exchange. We'll provide you with further instructions.

We offer a 10-day money-back guarantee from receipt, with return shipping at our expense.

A good rule of thumb is to select a blanket that’s about 10% of your body weight. For example, if you weigh 150 lbs, a 15 lb blanket is ideal. This ensures optimal comfort and stress relief.

Yes! All products are available in carefully curated colors inspired by comfort and calm.

Most pets love the soft, plush, and slightly enclosed design, which helps them feel safe and relaxed. Encourage them by placing their favorite blanket or toy on the bed at first.

Yes! Weighted blankets and pet calming beds make perfect holiday, birthday, or special occasion gifts. We even offer gift packaging options for seasonal holidays like Halloween and Christmas.

We accept payment via credit/debit cards (Visa, Mastercard, American Express).

• Yes, we take the security of your payment information seriously. Our website employs industry-standard encryption and security measures to protect your personal and financial data.

No, we do not offer installment payment plans at this time.

• At the moment, we do not accept cryptocurrency payments. We currently offer payment options via credit/debit cards (Visa, Mastercard, American Express).

You can reach our customer support team via email at info@serenehaven.us or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

• Our customer support team is available to assist you from 8 A.M to 8 P.M. You can reach us via email or through our Contact Us page.

Currently, we offer customer support primarily through email and our online contact form. This allows us to efficiently track and respond to inquiries.

Contact us via info@serenehaven.us or our contact page, providing photos or videos to expedite the process.

We accept debit/credit cards (VISA, MASTERCARD, AMEX) and APPLE PAY.

Parcels are delivered to your mailbox, or in person if too large. If you're unavailable, a notice will be left for pickup at the nearest post office.

Serene Haven brings comfort and calm to your home—for you and your pets. High-quality, cozy, and gift-ready products designed to make every day a little more serene.

Currently, we only ship within the United States, However, we're working on expanding our shipping options and will be offering worldwide delivery very soon. Stay tuned!

Handling and Processing Time

• Orders are processed within 1 to 3 business days.
• We ensure that all items meet our high-quality standards before shipment.
• Orders placed before 2:00 PM EST will be processed the same day.
• You will receive a confirmation email with tracking details once your order has been dispatched.
• Deliver from 4 to 10 days maximum.

Track your order here using your order number and email address.

Orders with multiple items may ship separately from our warehouses to expedite delivery. If all items aren't received within 20 business days, contact us for a shipment review.