Welcome to Serene Haven ("we," "our," or "us"). Thank you for shopping with us! This Disclaimer outlines the limitations of liability and general terms that apply to your use of our website and purchases made through our store. By accessing or using our website ("Service"), you agree to the terms laid out below. If you do not agree, please refrain from using our Service.


General Information

At Serene Haven, we offer products designed to bring calm, comfort, and cozy moments to both you and your pets. From weighted plush blankets to pet calming beds, every item is thoughtfully selected to create a serene home environment. All information on this website—including product descriptions, images, and pricing—is provided for general reference. While we strive for accuracy and keep details up to date, occasional errors may occur


Product Representation

  • Visual Display: Product images on the website are for illustrative purposes only. Colors, styles, and sizes may appear slightly different in person due to screen settings, photography lighting, or manufacturing variations.

  • Material Descriptions: All material details, such as fabric type or composition, are based on the manufacturer's information and are provided in good faith.


Limited Liability

To the fullest extent permitted by law, Serene Haven shall not be held liable for:

  • Any direct, indirect, incidental, consequential, or punitive damages resulting from the use or inability to use our website or products.

  • Delays, shipping issues, or loss caused by third-party courier services.

  • Any allergic reactions or skin irritations caused by fabrics, materials, or accessories.


Shipping and Delivery

Serene Haven partners with reliable carriers to deliver your orders, but we cannot guarantee delivery times due to unforeseen delays, weather conditions, or third-party interruptions. Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed orders due to incorrect information provided at checkout.


Changes to This Disclaimer

Serene Haven reserves the right to update or modify this Disclaimer at any time without prior notice. Changes take effect immediately upon posting to this page. We encourage you to review this page periodically to stay informed of updates.


Indemnification

You agree to indemnify, defend, and hold Serene Haven, its affiliates, and employees harmless from any claims, damages, or liabilities arising from your use of the website or any breach of this policy.


Governing Law

This Disclaimer and all transactions conducted through our website are governed by and construed in accordance with the laws of the United Kingdom.

 

Contact Information

  • Company Name: Serene Haven

  • Email: info@serenehaven.us
  • Phone: +12065678912

  • Business Hours: From Monday to Friday: 9:00 AM – 5:00 PM (EST)

  • Contact Form: Click Here

  • Response Hour: We strive and expect to reply within working 24-48 Business hours on weekdays to most queries.