Shipping Policy

At Serene Haven, we prioritize the efficient and secure delivery of our premium pet beds and cozy blankets to customers in the United States. Understanding the logistics involved in shipping is essential for ensuring a smooth transaction and customer satisfaction.

All orders are processed within 1-3 business days. Once an order is shipped, customers will receive a confirmation email containing tracking information. This allows customers to monitor their shipment's progress until it arrives at their designated address.

Shipping times may vary based on the destination within the USA. Typically, delivery can take anywhere from 3 to 7 business days. However, factors such as weather conditions, holidays, and carrier delays may affect these timeframes. It is important to note that while we strive to meet these delivery estimates, they are not guaranteed.

For shipping within the continental United States, we offer standard shipping rates. The cost of shipping is calculated at checkout based on the weight of the items and the delivery location. Customers can expect to see the shipping fees clearly outlined before finalizing their purchase.

In the event of any shipping issues, such as lost or damaged packages, customers are encouraged to contact our customer service team promptly. We will work diligently to resolve any issues and ensure that our customers receive their orders in a timely manner.

For international shipping inquiries or specific questions regarding shipping policies, customers can reach out to our support team via email at info@serenehaven.us. We are committed to providing clear and concise information to facilitate a positive shopping experience.

In summary, our shipping policy is designed to provide transparency and reliability for our customers in the USA. We appreciate your understanding and support as we work to deliver comfort and quality to your furry friends.